PRIVACY POLICY

At Lotus Care Exim Co., we value the trust you place in us. This Privacy Policy describes how we collect, use, and protect your personal information through our website https://lotuscareeximco.com/. By visiting this website or providing your information, you expressly agree to be bound by the terms and conditions of this Privacy Policy.

Information Collection

We collect personal information that is necessary for providing our services as a Wholesaler, Retailer, and Exporter. This includes:

  • Identity & Contact Data: Name, billing address, shipping address, email address, and phone numbers.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: IP address, browser type, and location data when you visit our site.

Purpose of Collection

We use your information to:

  • Process and fulfill your orders (including domestic and international shipping).
  • Register you as a new customer.
  • Manage our relationship with you (notifying you about changes to our terms or privacy policy).
  • Protect our business and this website (troubleshooting, data analysis, and fraud prevention).
  • Comply with legal and tax obligations, including GST and Import/Export regulations.

Sharing of Information

We do not sell your personal data. We only share information with verified third parties to facilitate our services:

  • Payment Partners: Your payment information is processed securely through Razorpay. We do not store your card or bank credentials on our servers.
  • Logistics Partners: To ensure timely delivery of your products via our distribution network.
  • Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas or court orders.

Data Security

We implement robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

  • All payment transactions are encrypted using SSL technology.
  • We follow industry standards to protect the information submitted to us during transmission and once we receive it.

Cookies

We use “cookies” to enhance your experience. You can choose to set your web browser to refuse cookies, but note that some parts of the Site may not function properly as a result.

Your Rights

Under Indian Law, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate data.
  • Withdraw consent for data processing (subject to legal or contractual restrictions).

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Ashish Bhaudas Lonare Designation: CEO Address: 55, Bhande Wadi Station Road, Nagpur- 440008, Maharashtra, India Email: lotuscareexim2102@gmail.com / support@lotuscareeximco.com GST No: 27AJQPL9196D1ZK

Contact Information

Lotus Care Exim Co. Registered Office: 55, Bhande Wadi Station Road, Nagpur- 440008, Maharashtra, India Udyam Registration: UDYAM-MH-20-0075225